Help and delivery
Clear answers about ordering, delivery, returns, privacy and product care.
When will my order be dispatched?
Processing times are shown on each product page and confirmed at checkout. You will receive tracking information when your order leaves the studio.
Where do you deliver?
Available destinations, shipping options and any applicable duties or taxes are shown before payment at checkout.
How do I return an item?
Please review the store return policy before ordering. It explains the return window, item eligibility and the steps to start a return. If you have a question about a specific order, contact customer care.
How can I contact customer care?
Use the contact page and include your order number, product name and a short description of the issue so we can help more quickly.
How is my personal data used?
Your information is used to process orders, provide support and, only where you have agreed, send marketing emails. Read the privacy policy for full details.
Still need help?
Send us a message with the product or order you have a question about. We will reply as soon as we can.
Contact customer care